Planning Manager - Service Design / Telecom

Service Design - Planning Manager

Contract role - 9 months

Reading, Berkshire.

Role Summary

• Identify and manage all workflow for Design - journey design and process design
  This is done in a programme increment methodology
• Create and maintain a plan for all tasks
  • Map dependencies
  • Raise and resolve risks and issues and plan for mitigation
  • Track and analyse current performance to pre-empt resource constraints / missed milestones or deadlines.
• Work with the Senior Managers on resource planning and allocation.
• Plan workshops / walkthroughs
• Drive effectiveness by holding people to timelines
• Interface into the Programme team with our plan and interlocking with channel / other teams plans.
• Plan reporting

Knowledge experience

• Channel experience, and working in a project management / planning role
• Working in a large scale transformation programme
• Able to deal with and navigate ambiguity
• Exceptional stakeholder management skills with the ability to influence and collaborate with people across all levels of the business
• Strong organisational and communication skills
• Negotiation skills
• Exceptional attention to detail.

Service Design overview

• We work within the programme, which is a complete replacement of all of our customer and advisor facing technology.
• Team of 21 split into 3 parts - with resources both on and off shore.
• The team consists of Journey Designers, Process Designers and the Content team.
• We map out all of the customer journeys across all channels, we write all processes for both the contact centre and Retail, and we write all customer facing content online, customer communications and system wording.
• We are a critical function and a lot of internal teams who need our ouput.

Project People is acting as an Employment Business in relation to this vacancy.