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Oracle Finance Service Delivery Manager

Job Title: Oracle Finance Service Delivery Manager
Contract Type: Permanent
Location: Swords, Dublin
Industry:
Salary: Negotiable
REF: RC/P/Oraclefinance_1667241146
Contact Name: Rohit Chavda
Contact Email: Rohit.Chavda@projectpeople.com
Job Published: about 1 month ago

Job Description

Service Delivery Manager - Oracle Finance

Permanent

Dublin/Remote - Need to be onsite 1 day per month

We are looking for an innovative Service Delivery Manager to manage the delivery of Oracle Financials application services into the customer in accordance with contracted service commitments & continual service improvements to quality standards. The successful candidate will ensure the Fujitsu delivery teams are delivering to defined standards and practices. The SDM will lead and manage remote teams to clear and unambiguous performance targets, provide direction & constant improvement to quality.

Your experience

  • Manage the delivery of Oracle Financials application services (EBS) into the customer in accordance with contracted service commitments & continual service improvements to quality standards
  • Manage 3rd party suppliers on behalf of the customer
  • Actively own and manage incidents on the service, potentially requiring out of hours support at times
  • Actively own service risks, control service costs & improve productivity across the application estate for the customer to continually improve cost effectiveness
  • Integration of services with ITIL roles including Change, Incident, Problem, Knowledge, and Release Management
  • Manage Service Levels, ensuring that Key Process Indicators (KPIs) are continuously achieved and that all contractual responsibilities are delivered
  • Accountable for forecasting and management of the customer account P&L (orders, revenue & margin)
  • Support customer's strategic planning
  • Co-ordinate input from Delivery Leads into the Business Continuity Planning
  • Proactively leads internal and external suppliers in a service partnership as 'one service team' to customers

Project People is acting as an Employment Agency in relation to this vacancy.