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Operations/Transition Service Designer

Job Title: Operations/Transition Service Designer
Contract Type: Contract
Location: Reading, Berkshire
Salary: Negotiable
Start Date: A.S.A.P
Duration: 6 months+
REF: AC/220118_1636467201
Contact Name: Amanda Cager
Contact Email:
Job Published: 19 days ago

Job Description

Work for a high profile brand and well known company who are looking for an IT focused Operations Service Designer who will be responsible for providing Service Design capabilities across the Legacy and Transformed Technology, Service and Business environments.

This company has a flexible working policy of both remote and office working.

What the role will be doing:

  • Ensure Service Design supports operations maturity aspirations and is aligned to business strategies over the next 5 years
  • Underpin the SO&A CoE Service Readiness accountability and ensure that Service Transition with partners is effective
  • Ensure Service designs underpin Service Management and Operational requirements
  • Consolidation and standardisation of key Service Design processes and polices and ensure they are embedded across internal and Partner organisations
  • Ensure that Technology and service deliveries are delivering against our operational strategy requirements and in turn providing the right outcomes for our customers through effective;
    • Service Design
    • Configuration Management
    • Automation
    • Process development requirements and outcomes
  • Evaluation of supplier capability assessments
  • Refinement of In-life operational processes to assure stability and operational effectiveness

What experience is needed:

  • Strong experience within service design/ transition/readiness. Billing/BSS/OSS would be very beneficial.
  • Proven track record in defining services to run, operate and change a combination of on premise (private), hybrid and public cloud-based solutions
  • An awareness and understanding of the Technology & Operations vision and strategy.
  • Familiar with best practice Service Management frameworks and security controls (eg. ITIL, ISO27001)
  • Relevant experience of RFQ, RFP evaluation and contract definition in Service Management.

For finer details on the role please contact Amanda Cager - - 07796 302988.

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