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Operations/IT Support Engineer - 1st & 2nd line support

Job Title: Operations/IT Support Engineer - 1st & 2nd line support
Contract Type: Permanent
Location: London, England
Industry:
Salary: Negotiable
Start Date: A.S.A.P
REF: AC/33111_1637004177
Contact Name: Amanda Cager
Contact Email: amanda.cager@projectpeople.com
Job Published: 13 days ago

Job Description

Great opportunity to work for a high profile company within Broadcasting/TV that offers a great career development and training opportunities. This position will be working on a shift pattern in a team that covers 24/7 IT Support within engineering operations.

The 24/7 shift will cover nights and weekends and the team supports a range of platforms including Windows, MAC and MDM both on site and remotely undertaking a mixture of 1st line support calls and 2nd line IT desk visits. User Admin requests and also a customer facing Laptop Clinic. The role reports back to the Team Leader bringing their attention to any issues encountered during the course of the shift that requires escalation in order that they can assist in reaching a satisfactory resolution.

What the role will be doing:

  • Technical analysis and resolution of a diverse range of incidents impacting live services. Initiate response to service disruption, and support proactive measures aimed at preventing recurrence.
  • Use problem solving techniques and technical knowledge to translate alarms from components into real-world impact, to inform and guide incident response
  • Logging all incidents accurately, and documenting all investigative activities; including all technical means employed to ascertain the nature of the fault and remedial action taken
  • Managing incident and escalating as appropriate and as per defined processes.
  • Implementing appropriate contingency procedures in response to planned or unexpected events
  • Thorough handover of incident and environmental information through shift changes to colleagues within the team

Experience needed:

  • Some experience of providing 1st or 2nd line support
  • Experience of working with Microsoft Active Directory in an operational business environment.
  • Supporting Microsoft Windows workstation Windows 7 or Windows 10
  • Experience of troubleshooting software and hardware issues on windows based desktops and laptops
  • Experience of Microsoft Office products including strong knowledge of Outlook

For finer details on the role please contact Amanda Cager - Amanda.cager@projectpeople.com - 07796 302988.

Project People is acting as an Employment Agency in relation to this vacancy.