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Operations Service Design & Transition

Job Title: Operations Service Design & Transition
Contract Type: Contract
Location: Reading, Berkshire
Industry:
Salary: Negotiable
Start Date: ASAP
Duration: end of 2021
REF: X/Ops/SD/SARA_1631885642
Contact Name: Sara Rowe
Contact Email: sara.rowe@projectpeople.com
Job Published: about 1 month ago

Job Description

Operations Service Design & Transition - Initial contract to end of the year - (long term project however) - Mobile Telecoms - Berkshire

Role:

  • Provide Service Design capabilities across the Legacy and Transformed Technology, Service and Business environments
  • Ensure Service Design supports operations maturity aspirations and is aligned to business strategies over the next 5 years
  • Underpin the SO&A CoE Service Readiness accountability and ensure that Service Transition with partners is effective
  • Ensure Service designs underpin Service Management and Operational requirements
  • Consolidation and standardisation of key Service Design processes and polices and ensure they are embedded across internal and Partner organisations
  • Ensure that Technology and service deliveries are delivering against our operational strategy requirements and in turn providing the right outcomes for our customers through effective;
    • Service Design
    • Configuration Management - central to all RAN, IT & Core Network delivery and operation
    • Automation
    • Process development requirements and outcomes
  • Evaluation of supplier capability assessments
  • Refinement of In-life operational processes to assure stability and operational effectiveness

Essential Skills:

    • Experience of Service Design in IT and Network technologies e.g. the management of Network and BSS utilising OSS capabilities to achieve effective end to end Service Management Design.
    • Experience in Service Transition
    • Proven track record in defining services to run, operate and change a combination of on premise (private), hybrid and public cloud-based solutions
    • An awareness and understanding of the Technology & Operations vision and strategy.
    • Familiar with best practice Service Management frameworks and security controls (eg. ITIL, ISO27001)
    • Relevant experience of RFQ, RFP evaluation and contract definition in Service Management.
    • Proven track record in defining services to run, operate and change in a complex multi-sourced Managed Service environment Stakeholder management at 'C' level.
    • The ability to Problem solve and develop tactical and strategic solutions within constrained environments.
    • Experience of managing complex operational environments with multiple interdependencies across internal and external matrix organisations
  • The ability to process and distil multiple sources of information and insight to identify clear and tangible improvements to operational effectiveness
  • Ability to foster relationships, communicate and self-motivate

Project People is acting as an Employment Business in relation to this vacancy.