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Operations Implementation Manager

Job Title: Operations Implementation Manager
Contract Type: Permanent
Location: Reading, Berkshire
Salary: Negotiable
REF: RH/OPS/IMP/MAN_1568910722
Contact Name: Rebecca Harris
Contact Email:
Job Published: about 1 year ago

Job Description

Operations Implementation Manager

12 Month Fixed Term Contract (Initially)

Location: Reading

This is a great role for an Operations Manager with experience of Site Acceptance, Transfer-to-Ops and 3rd party management within the mobile network space.

The role:

You will act as the operational gatekeeper to achieve high standards in line with, and beyond operational contractual SLAs. This includes the management of third party deployment partners ranging from global organisations to smaller Small Works Contractors.

  • Providing insight and managing supplier performance, and challenging their performance to ensure they deliver to operational metrics.
  • Reporting and monitoring KPI's providing valuable insight.
  • Supporting robust implementation of new services my assuring the high quality of those services.

What you can expect to be doing:

    • Provide interface to deployment Managed Service Provider (MSP) programme team into the Operations MSP.
    • Maintain close links with deployment MSP delivery teams to ensure ownership and prompt resolution of faults.
    • Interface with operations' problem management function to identify potential resolution of systematic deployment faults and deployment defects.
    • Drive prompt resolution of existing 'legacy faults' identified by the deployment programmes.
    • Govern BIS and TTO concession processes ensuring adherence to WLA's.
    • Minimises and manages failed planned work ensuring deployment teams deliver continual improvements .
  • Provide an effective feedback loop for build quality issues impacting performance

If this sounds in line with your experience to date, we would be really keen to hear from you. Apply here!

Project People is acting as an Employment Agency in relation to this vacancy.