Operations Engineer

Operations Engineer

Permanent

Locations: London

Job Introduction

We are currently partnering with a leading broadcasting and media organisation. Our client is responsible for providing industry-leading services to their News, Radio, Television, Sport, Children's and all other Divisions, supporting the digital transformation division and helping to transform them into an internet-fit broadcaster. Providing critical services to these world famous industry leaders, we are proud to be an integral part of one of the most renowned broadcasting and media organisation in the world.

This is a role within the Engineering Operations CAS Team, your aim will be to provide end-to-end business support for systems and applications for the related Editorial/Production and Development teams, ensuring duties are performed efficiently, safely and to a consistently high standard.

In return for your hard work, our client offers a shorter working week of 35 hours, there is a possibility to work from home for some shifts. It is important to understand that this role is on a rota basis, providing support 24/7/365. The progression opportunities are also extremely impressive, due to the scale of the business. Our client will also offer you 26 days holiday with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.

Role Responsibility

• Use a diverse range of broadcast and production monitoring tools to identify and diagnose complex service impacting issues across a range of technologies and platforms
• The ability to deal with multiple concurrent projects in an efficient, systematic and thorough manner, maintaining accuracy, safety and attention to detail when working to tight deadlines.
• Technical analysis and resolution of a diverse range of incidents impacting live services. Initiate response to service disruption, and support proactive measures aimed at preventing recurrence.
• Logging all incidents accurately, and documenting all investigative activities; including all technical means employed to ascertain the nature of the fault and remedial action taken
• Able to discuss or convey complex technical systems both verbally in meetings, calls etc, and non-verbally in incident tickets and documentation.
• Keep up to date with operational changes in a fluid environment, ensuring that actions are taken in line with current best practice.

The Ideal Candidate

• Experience in logging and managing incidents in an operational environment
• Strong experience of working with Microsoft Active Directory and SCCM administration in an operational business environment.
• Strong experience of working with Microsoft Active Directory and SCCM administration in an operational business environment.
• Strong experience of supporting Microsoft Windows Workstation Windows 7 in an operational business environment
• Strong experience of troubleshooting software and hardware issues on windows based desktops and laptops
• Experience of Microsoft Office products including strong knowledge of Outlook configuration in an operational business environment.
• Experience of installation, configuration and troubleshooting of laptops with a strong emphasis on remote access via broadband and wireless connections.

This position will report into the team lead operations engineer. If you are interested in this position please apply with your CV and we will be in touch.

Project People is acting as an Employment Agency in relation to this vacancy.