ONSITE TECHNICIAN - ONSITE - CONTRACT

ONSITE TECHNICIAN - ONSITE - CONTRACT

Leading Managed Services Provider in the Defence Sector require an ONSITE TECHNICIAN to join their ongoing project.

Duration: 6 months contract

IN PERSON INTERVIEW AND ONSITE WORK IN OFFICE

Locations Oxford / Southampton / Reading / Basingstoke

TRAINING IS PROVIDED

Role Purpose

Provides technical support activities as part of service delivery provision and/or projects deployment, including installation, troubleshooting, problem resolution and maintenance. Responds to customer questions regarding operation and malfunctions. Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction May be mobile or based on site at a customer building or campus. Works without supervision and has depth of specialization or able to work on a wide range of systems. Supports less experienced Onsite Technicians in maintaining the availability of the IT service experienced by end users.

Key Accountabilities

• Technical Capability. Works within a team as a noted expert with a wide range of systems or in-depth product knowledge without supervision helping to define and implement technical best practice. Ensures effective planning and implementation of creative and innovative service changes.
  * Process. Contributes to the definition of operational processes, (both internal and external) and dealing with customer escalated problems.
  * Service Level. Manages systems within Service Level Agreements, proposing, defining improvements and implementing changes to meet service level requirements. Monitors performance through statistical reporting and analysis.
  * Project Work. Leads technical implementation of small to medium infrastructures and technical designs including producing cost and timescale estimates and identifying risks. On larger projects works within a technical framework of the project to meet customer requirements.
  * Customer Relations. Establishes working relationships with the customer and relevant operational units, at the appropriate technical and / or management level, to understand the requirements of the customer's business in order to deliver and enhance the service.
  * Problem Solving. Takes ownership for obtaining the information required to diagnose and resolve more complex problems. Engages with third parties to jointly resolve in-depth product issues where necessary. Proactively analyses information and trends, proposing action to resolve problems, maintain and enhance service.
  * Team Working. Takes a technical lead as appropriate, promoting knowledge sharing and development of other team members both inside and outside of the group. May coach and support other technical onsite technicians.
  * Business Awareness. Proactively contributes both technically and commercially to identify and win new business. Understands the requirements of the customer's business, the scope of the contract and knows how issues impact the delivery of service.
  * Professional Development. Stays up to date with new products, tools and techniques, encouraging their use within the business to promote continuous improvement of capability.

Roles and Responsibilities which includes

• Booking in stock
• Following the process for AR updates for bulk requests
• Amnesty Booking in of stock
• Ordering stock
• Assurance of Consumable tool / Monthly
• Weekly Stock Checks
• Check and balance of repair calls
• Raising repair calls from Team (Mobile)
• Ensuring process of stock in stock rooms is followed

Please apply via this ad in the first instance or send a CV with covering note or contact me on 07587743762 or Balla@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.