On-Site Support Technician (BAU) - Part-Time

On-Site Support Technician (BAU) - Part-Time (2 Days Per Week) - Reading, Berkshire.

A global IT services company is searching for an On-Site Support Technician (BAU) to join their team on customer site in Reading, Berkshire. The role will be working two days per week (Mon/Tue or Thu/Fri).

The On-Site Support Technician (BAU) will provide technical support activities as part of service delivery provision and/or projects deployment, including installation, troubleshooting, problem resolution and maintenance.

The On-Site Support Technician (BAU) will respond to customer questions regarding operation and malfunctions, advise customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.

Key Performance Indicators:

* Feedback from customers, Project Manager, Service Lines etc.
* Proven track record working with product authority and external vendor support teams.
* Proven track record of problem resolutions.
* Successful solution designs implemented.
* Evidence of sharing and re-use of knowledge.
* Successful definition, implementation and conformance to processes.
* Service level requirements met.
* Response and resolution to escalated issues in a timely manner.
* Problem ownership demonstrated.
* Meets project deadlines and costs within own scope of responsibility.
* Successful track record of leading small projects.
* Errors with workarounds or fixes provided in a timely manner.
* Successful track record of working with third parties.
* Correct application of severity, impact and priority.
* New business secured and successfully implemented.
* Skills matrix up to date with products / systems/ technologies and techniques.
* Contribution to product forums and working parties.
* Up to date personal learning plan available.

To apply, please send your CV to leanne.summers@projectpeople.com.

Project People is acting as an Employment Business in relation to this vacancy.