Network Specialist Practitioner - Contract role

Network Specialist Practitioner (Security cleared) - Contract - West midlands

Leading defence industry IT Service Provider require a skilled Network Engineer on an ongoing contract basis.

Please note: A national security clearance is required for this role but candidates not holding this level of clearance will be considered

Role Purpose

The role holder works with under general direction with substantial responsibility and autonomy for planning and delivering their work. Recognized as a knowledge leader, supporting less experienced staff, the role holder performs varied and complex technical and professional activities and investigations, along with taking an analytical and systematic approach to problem solving. The role holder also delivers medium/high complexity work packages as part of customer implementation projects.

Key Accountabilities

• Technical Capability. Works within a team as a noted expert with a wide range of systems or in-depth product knowledge without supervision helping to define and implement technical best practice. Ensures effective planning and implementation of creative and innovative service changes.
• Process. Contributes to the definition of operational processes, (both internal and external) and dealing with customer escalated problems.
• Service Level. Manages systems within SLA, proposing, defining improvements and implementing changes to meet service level requirements. Monitors performance through statistical reporting and analysis.
• Project Work. Leads technical implementation of medium/high complexity infrastructures and technical designs including producing cost and timescale estimates and identifying risks. On larger projects works within a technical framework of the Project to meet customer requirements.
• Customer Relations. Establishes working relationships with the customer and relevant operational units, at the appropriate technical and/or management level, to understand the requirements of the customer's business in order to deliver and enhance the service.
• Problem Solving. Takes ownership for obtaining the information required to diagnose and resolve more complex problems. Engages with third parties to jointly resolve in-depth product issues where necessary. Proactively analyzes information and trends, proposing action to resolve problems, maintain and enhance service.
• Team Working. Takes a technical lead, promoting knowledge sharing and development of other team members both inside and outside of the group. Stands in for the team manager as necessary.
• Business Awareness. Proactively contributes both technically and commercially to identify and win new business. Understands the requirements of the customer's business, the scope of the contract and knows how issues impact the delivery of service.
• Professional Development. Stays up to date with new products, tools and techniques, encouraging their use within the business to promote continuous improvement of capability.

Skills - Mandatory:

• Technical Support/Problem Solving in Networks or Applications
• Managing Tasks
• Knowledge Management
• System Testing
• Communication - with all levels of the organisation internally
• Service NOW experience Management tools knowledge and ticket handling/processing
• CCNA, CCNP
• Technical reporting
• Change control

Useful Skills

• Test and validate the deployment against design,

• Support deployment of pre-staged equipment into live environment.
• Support Commission connectivity for Wireless LAN through to AiS
• On-board into tools and provide support to live deployments based on 24/7 basis - on call support maybe required.
• General understanding of networking (sub-netting)
• Able to carry out network management discovery work with a solid understanding of customer estate
• Knowledge and understanding of the network design process
• IPAM and IP address reservation
• Understanding of Wireless Technologies, preferable Aruba
• Troubleshooting Aruba devices during migration from switching & routing perspective
• Knowledge and ability to troubleshoot workstation connectivity issues (DHCP/VLAN)
• Knowledge and ability to troubleshoot office telephony issues (VoIP/SIP)
• Wireless LAN (Aruba), LAN (switching), WAN (routing), VOIP/Telephony Technologies
• Testing

Skills - on the Job:

• Self-Starter, Achieving Together, Team Player
• Changing and Improving
• Commercial Astute
• Highly Motivated, Developing Capability
• Good Listening Skills, Drive for Results
• Emotional Resilience
• Influence and Impact
• Leading and Inspiring - putting the Customer First
• Thinking Analytically, Ability to follow instructions
• Flexible worker as the work could be staying away (overnight or weekend)

Please apply via this site in the first instance or send a CV with covering note to Chaitra.Katkar@Projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.