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Microsoft Cloud Support - 365

Job Title: Microsoft Cloud Support - 365
Contract Type: Permanent
Location: Manchester, Greater Manchester
Salary: Negotiable
REF: PP/P/RH/MA365_1528966747
Contact Name: Rachel Hart
Contact Email:
Job Published: 9 months ago

Job Description

Microsoft Cloud Support - 3rd Line - Office 365 - Exchange 2010


Based in Manchester

Superb opportunity for a Microsoft certified support engineer to join my client, a leading IT Re-seller and Microsoft Gold Partner in a 3rd line support capacity and as a key member of their Managed Services Team working for one of the top 5 workplaces in the UK and top 10 workplaces in Europe (Great Place to Work Awards - Best Work Place 2013).

Based in their dedicated network operations centre, the primary responsibility of this role will be to provide second/third-line technical support for managed service customers and Exchange/Migration/Upgrade & transitional services. The ideal candidate will join the team with existing Microsoft Exchange skills; they will be able to implement configuration changes and provide incident support to the majority of the following managed platforms:

  • Office 365
  • Windows Server 2008 / 2012
  • Exchange 2007 / 2010 / 2013
  • Lync 2010 / 2013
  • Office Communication Server 2007
  • ISA 2006 / TMG
  • Active Directory Administration

The candidate will have a keen eye for detail and work well within a team. The individual will be self-motivated with an on-going desire to maintain their knowledge level at the forefront of technology. They will also be expected to ensure that all work is provided in a quality fashion and helping work toward our application for 27001 certification.

The candidate will be able to take part in a flexible 'on-call' rota and potential shift work.

Additional responsibilities will include:

To ensure that all projects are approached and handled in a consistent, logical way in line with ISO 9000 and forthcoming 27001 certifications.

To participate the on-call telephone support service for customers.

To ensure that your personal skills set is maintained as "state of the art", either through self-based training or the attendance of formal course training as approved by senior management. To pro-actively seek information on new products and technologies.

To ensure that any required documentation is available on time and in line with the appropriate company standards.


  • Worked in a NOC/Service Desk arena
  • O365 Migration experience
  • General Microsoft Skills
  • A minimum of three years' experience in the IT Support industry
  • Must be able to work within the team. Communication and hand over is vitally important.
  • Must have excellent vocal and written customer communication skills, for telephone and email based support purposes.
  • VMware/Hyper V experience would be a valuable additional skill.

If you would like to apply for the role please send your CV to

Suitable candidates will be contacted before shortlisting.

Project People is acting as an Employment Agency in relation to this vacancy.