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Microsoft Analyst- Office 365- 3rd Line Support

Job Title: Microsoft Analyst- Office 365- 3rd Line Support
Contract Type: Permanent
Location: Manchester, Greater Manchester
Industry:
Salary: Negotiable
REF: P/CB/MICROANA_1519206272
Contact Name: Carly Blake
Contact Email: carly.blake@projectpeople.com
Job Published: 2 months ago

Job Description

I have an exciting permanent opportunity for a Microsoft Analyst- Office 365 for a leading IT Infrastructure provider and can be based in either Marlow or Manchester.

As the Microsoft Analyst your responsibility will be to provide 3rd line technical support for Microsoft solutions for managed service customers. Predominately focuses on Office 365, you will use your Microsoft technology expertise to diagnose and resolve issues escalated by the service desk team and also focus on Office 365 migrations, upgrades and transitional services.

This is a fantastic opportunity for you if you are passionate about customer service as you are about technology. A friendly personality that you are able to convey over the phone is essential as you will be the 1st person their clients speak to.

Skills required;

  • Windows 2008 R2/2012/2016 (advanced features)
  • Experience of supporting Office 365 including directory sync and ADFS
  • Experience supporting Exchange 2010/2013/O365 Hybrid
  • Ability to fault find Office suite products
  • Windows server update service
  • Microsoft MCSA or MCSE qualified

Project People is acting as an Employment Agency in relation to this vacancy.