Mandarin speaking E-commerce Service Specialist

Mandarin speaking E-commerce Service Specialist

Company

My client is leading telecoms company, who operate in more than 170 countries across the world. They are currently looking for Mandarin Speaking Operation Analyst Assistant to work out of their new fantastic and new office in London

Main Responsibilities:

• Responsible for the layout and business planning of e-commerce service oriented to end consumers.
• Responsible for operation management and performance improvement of Ecommerce Service.
• Responsible for business communication with contact center suppliers and third-party e-commerce partners.
• Responsible for Ecommerce return business, communicate with logistic and testing suppliers to improve the performance.
• Responsible for the problem escalation of UK e-commerce, coordinate the communication between the call center and the ecommerce business Group team, and promote the problem solving.
• Improve and manage e-commerce service KPIs such as satisfaction and FCR and so on.
• Any other duties commensurate with the accountabilities of the post.

Requirements

• Bachelor degree or above, major in communication, electronics, e-commerce, computer software, etc.
• Applicants with working background in Ecommerce service experience more than 2 year are preferred
• Familiar with mobile terminals, interested in this kind of business
• Have good ecommerce operation capability and strong data analysis capability.
• Understanding the service model and operation process of consumer electronics products is preferred;
• Good service awareness, communication and expression skills, and teamwork spirit, have certain pressure resistance.

If you are interested in applying, please call Lin Zhang on 0118 928 5550 or send your latest CV to lin.zhang@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.