Learning and Design Specialist:
Great contract opportunity available with a Market leading Telecoms organisationn - This Learning Design Specialist will essentially be responsible for updating and taking on any new initiatives or regulatory requirements and designing these into either E-learning or class room based learning. They will be speaking with the relevant business owners, understanding what needs to be achieved and all details around how training is to be designed, ensuring all is aligned before putting the design together. On occasions where the learning will be class room based, this individual will also be responsible for training the delivery person on the content.
This role will use a broad range of tools and techniques to design training, in order to meet all our people and customer service needs. Working closely with key stakeholders in the business to understand the customers' needs, create or curate the right learning to support everything from compliance to customer service training.
Identify, design, develop and implement solutions that build people capability within a business area in order to enable the effective delivery of business outcomes. Work cross- functionally with a variety of internal stakeholders to ensure the effective delivery of objectives. Serve as a day-to-day point of contact for external partners to ensure the provision of services that meet expectations.
Data Collection & Analysis
Works independently to collate and analyse data using pre-determined tools, methods and formats.
Performs prescribed contract management activities by following existing procedures in order to support others.
Provides specialised training or coaching in area of expertise to others throughout the organisation.
Training development and delivery
Develops and designs content for training courses in specific functional areas to fill gaps in established programs; runs complex and/or customised training courses to improve employee performance within specific functional area.
Delivers own small-scale or medium-scale projects by working within an established program management plan.
Explores issues and/or needs to establish potential causes, related issues and barriers.
Client & Customer Management (Internal)
Manage relationships with important internal customers, while taking guidance from senior colleagues.
Supports business processes without supervision by understanding and effectively using software packages, while providing technical guidance as needed.
Works with guidance (but not constant supervision) to manage vendors so that they deliver the best possible results given available resources.
Works with guidance (but not constant supervision) to build a high-performance culture by designing and delivering programs that accurately assess and recognise the skills and capabilities that the organisation needs to achieve success.
Organisation Design and Development
Works without supervision and provides technical guidance when required on making sure the organisation develops and maintains the culture, values and design it needs to reach its objectives.
Learning and Talent Development
Works without supervision and provides technical guidance when required on motivating all employees to learn, grow and develop so that they can obtain the knowledge and experience they need to help the organisation reach its goals.
Works with guidance (but not constant supervision) to analyse data from multiple sources to draw appropriate conclusions and make suitable recommendations.
Works without supervision while providing technical guidance when required on managing projects and/or programs within desired cost, time and quality parameters.
Planning and Organising
Works with guidance (but not constant supervision) to plan, organise, prioritise and oversee activities to efficiently meet business objectives.
Uses clear and effective verbal communications skills with guidance (but not constant supervision) to express ideas, request actions and formulate plans or policies.
- Experience of designing digital learning in addition to class room based learning
- Must have Articulate 360 (E-learning software that Three use)
- Good with MS Office and Excel
- Video editing experience would be advantageous but not necessary
- Strong communicator who is able to liaise with all levels - This person will have a lot of exposure across the business, must be articulate, able to understand and gather information well.
- Experience from a large corporate, fast paced consumer business
Project People is acting as an Employment Business in relation to this vacancy.