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Lead Development Manager - Contact Centre

Job Title: Lead Development Manager - Contact Centre
Contract Type: Permanent
Location: Reading, Berkshire
Salary: Negotiable
Start Date: ASAP
REF: RC/P/ContactCentre_1635267930
Contact Name: Rohit Chavda
Contact Email:
Job Published: about 1 month ago

Job Description

Lead Development Manager - Contact Centre & Retail

Permanent - Reading, Berkshire.

Attractive Salary + Benefits like Annual Bonus, Car allowances, Flexible Allowances, Life Insurance and many more.

Leading Telecommunication sector requires an experienced Lead Development Manager to work on Permanent basis from Reading office. Client provides flexibility to work remotely with 2 days onsite.

This is a great opportunity for a Development Manager who wants to step up into a senior management position.

This role involves day-to-day development of Client's Contact Centre & Retail capability for consumer and enterprise and Managing key development partners and internal teams to deliver new and enhance existing strategic systems capability.

Key Responsibilities

  • Accountable for development undertaken to support consumer & enterprise across contact centre and retail platforms and services
  • Adherence with, and contribution to the evolution of platform security, working closely with the Security Directorate and Application Security Lead Development Manager
  • In collaboration with the Development Management Team, design a 'right size, right skills', team for contact centre & retail
  • In collaboration with the Testing & QA Management Team, design working practices, processes and introduce automation to assure development quality and streamline handover for testing and route to live
  • In collaboration with the Development & Architecture Management Teams, define the strategy for the next 3 years, reviewing annually and/or in line with business need, our technology roadmap and evolution to Agile working practices

Skills, Experience and Qualifications

  • Previous experience as a Development Manager/Developer/Architect, preferably in a large/established telco IT function, with people & stakeholder management experience
  • Extensive experience working on cross functional, cross business systems and platforms, preferably in a large/established telco.
  • Extensive experience working on and within fast paced, telco IT development teams, leading and managing, defining strategy and evolving teams and ways of working
  • Experience of Genesys contact centre products an advantage
  • Experience of working in complex multi system, multi partner delivery organisation, preferably within the telecoms industry or a systems integrator working in telco.
  • Experience of working across the full software development & delivery lifecycle, with a background in technical development / engineering / coding / networking and software delivery
  • Experience with both manual and automated tooling enabling rapid development and delivery of software
  • Experience of working with a range of infrastructure technologies, software delivery and programme delivery methodologies for example, but not limited to; Cloud (Microsoft Azure, AWS, Google), on-premise, SaaS, PaaS, Waterfall, Iterative, Scrum, DevOps etc.
  • Professional certification/accreditation and/or demonstrable skills and experience covering Software Development, Integration, Testing, Agile/Scrum

If you would like to be considered for the position, please can you send your CV through to

Project People is acting as an Employment Agency in relation to this vacancy.