Landlord Relationship Specialist

Landlord Relationship Specialist

12 month FTC - 15 hours per week
Hybrid working

This is a 15 hour per week 12 month fixed term contract, we are flexible on how these 15 hours are made up.

The Role:

MBNL are seeking a Landlord Relationship Specialist, this individual will work closely with the property team, internal teams and suppliers to manage casework and apply appropriate strategies in order to create, rehabilitate and rescue landlord relationships to ensure sites can be accessed and project work undertaken.
This role would suit someone with exceptional customer service skills with the ability to communicate through various channels with internal and external stakeholders.

What you can expect to be doing:

• Case Management responsibility of highly complex issues, managing multi-layered problems between internal/external teams
• Be the voice of the landlord
• New landlord onboarding (which includes new build and changes in landlord)
• The provision of hypercare to a designated set of landlords
• Support the creation and implementation of standard form template communications for use by all persons interacting with landlords to ensure high quality and ongoing integrity of all such communication
• Test and implement internal tools with the MBNL IT Team to support case management
• Support the creation of material to train both internal staff/contractors and MBNL's Supplier base in the approach to engaging with landlords
• Be a role model to support to Shareholders, Suppliers and Contractors in the adoption of new ways of working
• Implement any "quick win" process improvements to enhance delivery and to react to what will be a rapidly evolving workspace.

What we are looking for:

• Experience of successful complex query handling
• Worked in an environment with a focus on influencing change
• Appreciation and understanding of data, processes and complex eco systems
• Previous customer service experience

Project People is acting as an Employment Agency in relation to this vacancy.