Knowledge Manager

Knowledge Manager (security cleared) - Contract - Wiltshire

Leading managed services provider in the defence industry require an experienced Knowledge Manager on an ongoing contract basis with flex for home-working.

**A national security clearance is required for this role but candidates not holding this level of clearance will be considered**

Key Skills;

• Knowledge Management or Technical Writing/Administration
• Managing Documents from one system to another
• Dealing with stakeholders on the client side

The role:

• You will be responsible for the co-ordination of Knowledge Management Services at designated client location.
• Developing and implementing Knowledge Management Processes and supporting the development of the Knowledge Management System capable of supporting deployed users;
• Raising awareness of and educating the Authority's personnel about the Knowledge Management Processes and the importance of Knowledge Management;

In accordance with the Service Management Framework, develop processes and procedures to support:

• Knowledge transfer to the Authority as part of the Knowledge Transfer Service; and information management to enable collaborative working and supporting the development of First Time Fix and Workarounds for Incidents, Problems and Defects;
• Management of Knowledge Articles, which may include creating, reviewing and retiring Knowledge Articles; where appropriate, managing and maintaining the Authority's Knowledgebase Repositories;
• Provide Knowledge Articles and Known Error Records related to the Services to the Authority's Knowledge Management System for any purpose as required by the Authority from time to time.

Please apply via this site in the first instance or send a CV with covering note to Rohit.Chavda@Projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.