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Junior Service Operations Manager/Incident Analyst

Job Title: Junior Service Operations Manager/Incident Analyst
Contract Type: Contract
Location: South East England, England
Industry:
Salary: Negotiable
Start Date: A.S.A.P
Duration: 6 months+
REF: AC/2291_1565964707
Contact Name: Amanda Cager
Contact Email: amanda.cager@projectpeople.com
Job Published: about 1 month ago

Job Description

Candidates require experience of the following:

  • Remedy experience.
  • Understanding of Trouble-Ticket/Incident Management process (although won't be managing incidents).
  • A background in IT or telecoms.

Great location as this position is working in central Reading with a flexible working policy and state of the art offices.

What will the role be doing:

  • Ensure that incidnets are managed according to SLA's and KPI's.
  • Triage contacts to support teams and escalate tickets as necessary.
  • Identify areas for continuous service improvement.
  • Ensure that practises and processes exist and where possible are formalised and repeatable.
  • Ensure communication delivered to users/shareholders is accurate, appropriate and high quality.
  • Play a key role in supporting and developing the use of new BMC remedy toolset.

For finer details on the role please contact Amanda Cager - amanda.cager@projectpeople.com - 01628762270

Project People is acting as an Employment Business in relation to this vacancy.