| Job Title: | Junior Service Operations Manager/Incident Analyst |
| Contract Type: | Contract |
| Industry: | |
| Salary: | Negotiable |
| Start Date: | A.S.A.P |
| Duration: | 6 months+ |
| REF: | AC/2291_1565964707 |
| Contact Name: | Amanda Cager |
| Contact Email: | amanda.cager@projectpeople.com |
| Job Published: | almost 6 years ago |
Job Description
Candidates require experience of the following:
- Remedy experience.
- Understanding of Trouble-Ticket/Incident Management process (although won't be managing incidents).
- A background in IT or telecoms.
Great location as this position is working in central Reading with a flexible working policy and state of the art offices.
What will the role be doing:
- Ensure that incidnets are managed according to SLA's and KPI's.
- Triage contacts to support teams and escalate tickets as necessary.
- Identify areas for continuous service improvement.
- Ensure that practises and processes exist and where possible are formalised and repeatable.
- Ensure communication delivered to users/shareholders is accurate, appropriate and high quality.
- Play a key role in supporting and developing the use of new BMC remedy toolset.
For finer details on the role please contact Amanda Cager - amanda.cager@projectpeople.com - 01628762270
Project People is acting as an Employment Business in relation to this vacancy.
