Connecting to LinkedIn...

Junior Service Operations Manager

Job Title: Junior Service Operations Manager
Contract Type: Contract
Location: Reading, Berkshire
Industry:
Salary: Competitive daily rate
Start Date: ASAP
Duration: 6months rolling
REF: TC060/JunSerOpMan_1565964805
Contact Name: Tommy Clifford
Contact Email: Tommy.Clifford@projectpeople.com
Job Published: about 1 month ago

Job Description

The Service Operations Manager (Junior) contributes to delivering the Operations outcomes of:

  • Ensure that incidnets are managed according to SLA's and KPI's
  • Triage contacts to support teams and escalate tickets as necessary
  • Identify areas for continuous service improvement.
  • Ensure that practises and processes exist and where possible are formalised and repeatable
  • Ensure communication delivered to users/shareholders is accurate, appropriate and high quality.
  • Plays a key role in supporting and developing the use of new BMC remedy toolset.

The activities that deliver this are:

  • Interpret and analyse multiple data sources to produce solutions
  • Track and communicate resolution status and next steps
  • BMC Remedy incident reporting extracting reports
  • Assist in driving incidents to resolution either independently or in conjunction with MSP and other resolver groups
  • Responsible for escalating with suppliers to deliver shared outcomes in line with SLA's
  • Responsible for identifying risks to managment.
  • Responsible for maintaining supplier and shareholder relationships in the areas they work on where appropriate
  • Analyse shareholder and supplier data

Project People is acting as an Employment Business in relation to this vacancy.