| Job Title: | Junior Service Operations Manager |
| Contract Type: | Contract |
| Location: | Reading, Berkshire |
| Industry: | |
| Salary: | Competitive daily rate |
| Start Date: | ASAP |
| Duration: | 6months rolling |
| REF: | TC060/JunSerOpMan_1565964805 |
| Contact Name: | Tommy Clifford |
| Contact Email: | Tommy.Clifford@projectpeople.com |
| Job Published: | over 6 years ago |
Job Description
The Service Operations Manager (Junior) contributes to delivering the Operations outcomes of:
- Ensure that incidnets are managed according to SLA's and KPI's
- Triage contacts to support teams and escalate tickets as necessary
- Identify areas for continuous service improvement.
- Ensure that practises and processes exist and where possible are formalised and repeatable
- Ensure communication delivered to users/shareholders is accurate, appropriate and high quality.
- Plays a key role in supporting and developing the use of new BMC remedy toolset.
The activities that deliver this are:
- Interpret and analyse multiple data sources to produce solutions
- Track and communicate resolution status and next steps
- BMC Remedy incident reporting extracting reports
- Assist in driving incidents to resolution either independently or in conjunction with MSP and other resolver groups
- Responsible for escalating with suppliers to deliver shared outcomes in line with SLA's
- Responsible for identifying risks to managment.
- Responsible for maintaining supplier and shareholder relationships in the areas they work on where appropriate
- Analyse shareholder and supplier data
Project People is acting as an Employment Business in relation to this vacancy.
