Junior Service Architect

Role: Junior Service Architect - Cloud

Location: Dublin/Republic of Ireland

Length: Permanent Role

The Role:

A leading global IT company are looking for a Service Architect to provide support to their customers on their Cloud Adoption journey.

You will build a detailed understanding of the client's offerings and services and how they apply to the Irish market & guide the design of Cloud solutions in line with best practices.

Key Responsibilities:

• Develop and coordinate services supporting cloud architectures.
• Service and design authority for Cloud solutions.
• Understanding the customer's user base & IT Operational structure.
• Development of detailed end-to-end service designs.
• Operational support of Cloud Solutions.
• Develop and contribute towards the contractual obligations (SLAs and KPIs) and additionally any underpinning contracts.
• Design of future operating and governance models.
• Impact assessment (IA) of current operating and governance models against scope of work.
• Process and service tooling design and integration requirements.
• Writing service documentation as required by the delivery teams for use by operations.
• Identify and develop ongoing support requirements and service acceptance criteria.
• Work in conjunction with the overall solution owner; ability to influence the overall solution design that ensures service stability and efficiency.

Key Skills and Experience:

• At least 6+ year's solid industry experience, with 2 years working with Cloud technologies (ideally with Azure/AWS).
• Detailed knowledge of service management concepts and techniques.
• ITIL Certification.
• Significant experience of service operating model design for major IT systems.
• The ability to write coherent, concise, and readable service documentation.
• A strong operational understanding of service supply chains.
• Strong interpersonal communication skills and excellent oral and written communication and presentation.
• Ability to influence senior stakeholders both internally and externally with varying objectives.
• Innovative thinking; the ability to think conceptually in order to tackle complex problems by redefining the situation into a number of well-defined requirements.

Project People is acting as an Employment Agency in relation to this vacancy.