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Journey Designer

Job Title: Journey Designer
Contract Type: Contract
Location: London, England
Industry:
Salary: Negotiable
Start Date: ASAP
Duration: 9 months
REF: AM-Journey Designer_1641486450
Contact Name: Annabelle Morris
Contact Email: Annabelle.Morris@projectpeople.com
Job Published: 5 months ago

Job Description

Contract Length: Initial 9 months

We are currently partnering with an industry leading mobile network provider who are going through some exciting growth. We are currently recruiting for a journey designer, to join their team of 6 working mostly from home.

This role will be involved in some exciting new transformation projects our client is currently undergoing. Sitting within the commercial / service team, you would be involved in mapping out customer journeys based on our new technology.

Key Experience:

  • Strong understanding and experience of customer service journey / customer experience journey design
  • Define process for channels to deal with customer service enquiries/complaints/changes to pricing plans etc.
  • Ensuring customer experience journeys are correctly mapped and communications are very customer friendly
  • Agile working - epic based programme.
  • Stakeholder management to director level
  • Large volume customer base

Company background - Telecoms, Utilities, Retail, any company with a high volume customer base.

The Ideal Candidate Will Have:

  • Customer journey - mapping and design.
  • Strong customer driven experience.
  • Change management.
  • Take direction from different channels.
  • Designing customer journeys, propositions and go-to-market plans.

Project People is acting as an Employment Business in relation to this vacancy.