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Jira Support Analyst

Job Title: Jira Support Analyst
Contract Type: Contract
Location: Berkshire, England
Salary: Competitive Rates
Start Date: ASAP
Duration: 6 Months
REF: TI Jira-Support_1557218121
Contact Name: Tom Irvine
Contact Email:
Job Published: about 1 year ago

Job Description

Project People currently have an exciting opportunity for a Jira Support Analyst to join a leading Telecoms business at the forefront of technology.

Do you want the opportunity to work with industry experts within a leading Telecoms organisation based in Berkshire as part of their wider Governance and Assurance Team?

If successful your responsibilities as a Jira Support Analyst will include:

  • Management of all Jira licensing - allocating/deallocating licenses
  • Management of all Jira user administration
  • Management of available licenses - forecasting of future licensing needs and governance of existing license usage
  • Jira project and board set-up for new teams
  • Coordination and active engagement in supporting and developing training requirements across the business
  • Creation, development and maintenance of "how to" guides for remote learning / training
  • Monitoring and support of requests through the ticketing system - ensuring details and resolution timescales are communicated in a clear and timely manner
  • Planning and Jira support backlog management - establishing of priority based on time/business impact and escalation of issues requiring expert attention
  • Point of contact for all incoming requests relating to Jira

The idea Jira Support Analyst will have

  • Demonstrable experience of working with the Atlassian suite, with experience of managing Jira end to end.
  • Demonstrable experience of Jira and Confluence.
  • Atlassian certified or a minimum of 2-3 years experience.
  • Solid Experience with MS Word, Excel, PowerPoint.

If this is the next Jira role for you, then apply now or contact for more details.

Project People is acting as an Employment Business in relation to this vacancy.