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Jira Support Analyst

Job Title: Jira Support Analyst
Contract Type: Contract
Location: Berkshire, England
Industry:
Salary: Competitive Rates
Start Date: ASAP
Duration: 6 Months
REF: TI Jira-Support_1557218121
Contact Name: Tom Irvine
Contact Email: Tom.Irvine@projectpeople.com
Job Published: 4 months ago

Job Description

Project People currently have an exciting opportunity for a Jira Support Analyst to join a leading Telecoms business at the forefront of technology.

Do you want the opportunity to work with industry experts within a leading Telecoms organisation based in Berkshire as part of their wider Governance and Assurance Team?

If successful your responsibilities as a Jira Support Analyst will include:

  • Management of all Jira licensing - allocating/deallocating licenses
  • Management of all Jira user administration
  • Management of available licenses - forecasting of future licensing needs and governance of existing license usage
  • Jira project and board set-up for new teams
  • Coordination and active engagement in supporting and developing training requirements across the business
  • Creation, development and maintenance of "how to" guides for remote learning / training
  • Monitoring and support of requests through the ticketing system - ensuring details and resolution timescales are communicated in a clear and timely manner
  • Planning and Jira support backlog management - establishing of priority based on time/business impact and escalation of issues requiring expert attention
  • Point of contact for all incoming requests relating to Jira

The idea Jira Support Analyst will have

  • Demonstrable experience of working with the Atlassian suite, with experience of managing Jira end to end.
  • Demonstrable experience of Jira and Confluence.
  • Atlassian certified or a minimum of 2-3 years experience.
  • Solid Experience with MS Word, Excel, PowerPoint.

If this is the next Jira role for you, then apply now or contact tom.irvine@projectpeople.com for more details.

Project People is acting as an Employment Business in relation to this vacancy.