ITIL SIAM Service Architect (Process)

ITIL SIAM Service Architect (Process) is urgently required by our IT Services Client for an initial 6-month contract to be based in Manchester, Birmingham or to work from home. The successful Service Process Architect will ensure that our client's customers and account teams receive Service Design & Service Management processes which meets their requirements, both contractually and operationally. These deliverables are underpinned by lower level artefacts which are also produced by the Service Architect in collaboration with the capability units.

The Service Architect is responsible for the design of Service Offerings and the Service Design and Implementation customers. The role is responsible for the creation of the following components:

- Service organisation design
- Service management process/procedure definition
- Customer engagement workshops (to agree processes & interfaces)
- Process work instruction
- Service desk design
- Service reporting design
- Service management tool design
- Service management / design proposals to customers
- Service management consultancy
- Change Requests for projects which require out of scope deliverables

The Service Architect can be engaged during any of the following phases of the service lifecycle, but is usually focused on Transition.

- Bid
- Transition
- Service Delivery
- Service Decommissioning

This is an urgent requirement; please apply as soon as possible if you would like to be considered.

Project People is acting as an Employment Business in relation to this vacancy.