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IT Support /Operation Engineer

Job Title: IT Support /Operation Engineer
Contract Type: Permanent
Location: London, England
Industry:
Salary: Negotiable
REF: ND/BBC/ITSE-934_1638832032
Contact Name: Nithya Dhanakkodi
Contact Email: Nithya.Dhanakkodi@projectpeople.com
Job Published: about 1 month ago

Job Description

Exciting opportunity !!!

Hybrid - London*****

Competitive package & Benefits!!!

World renowned broadcasting company is looking for IT support engineers to join its fast growing team to produce and sell world class TV and expect its software to be delivered to the highest quality.

The prime responsibility of the role is to provide 24/7 IT Support as a member of the Engineering Operations CAS Team within W1 and across other London offices. The department actively helps CLIENT'S Programme makers create and deliver great content across radio, TV and online.

Essential

  • Experience in logging and managing incidents in an operational environment
  • Strong experience of working with Microsoft Active Directory and SCCM administration in an operational business environment.
  • Strong experience of supporting Microsoft Windows Workstation Windows 7 in an operational business environment
  • Strong experience of troubleshooting software and hardware issues on windows based desktops and laptops
  • Experience of Microsoft Office products including strong knowledge of Outlook configuration in an operational business environment.
  • Knowledge of support centre call-logging systems.
  • Experience of installation, configuration and troubleshooting of laptops with a strong emphasis on remote access via broadband and wireless connections.
  • Experience of training novice users in operating technical equipment and software applications.
  • Knowledge of TCP/IP over Ethernet networks
  • Knowledge and understanding of security issues in a large corporate networked environment.
  • Strong understanding of Intel based hardware.
  • Familiarity with using a range of diagnostic and monitoring tools
  • Broad technical knowledge, including understanding of complex systems built from many separate components
  • Experience of operating within, or demonstrable knowledge of multi-platform environments
  • Ability to communicate effectively with external providers and internal partners
  • Troubleshooting and diagnosing defects in complex systems
  • Able to create supporting documentation for the Operations team
  • Appreciation of the principles of prioritization according to service impact, and the ability to work under pressure
  • Awareness of current safety legislation and a good working knowledge of CLIENT'S safety policy and statutory requirements relating to IT and Engineering - in particular regarding Electricity at Work
  • Proven ability to share knowledge with team members for mutual gain
  • NVQ Level 5 or above in a relevant technical discipline
  • Excellent knowledge of CLIENT'S health and safety standards, approaches and processes and other relevant regulatory requirements

Desirable

  • Problem solving methodologies
  • Experience in media and creative environments
  • Knowledge of best practice in IT security, specifically CLIENT'S IT Security and DQ
  • policies, standards and procedures if possible
  • Ability to work alone and unsupervised
  • Ability to work well in and contribute to a team
  • Ability to remain calm yet assertive under extreme operational pressure
  • Ability to learn quickly
  • Experience or understanding of the pressures of an IT call centre environment.
  • Experience of working in an environment with a strong customer focus.
  • Excellent communicator - spoken and written - with customer empathy, experience of service delivery in a demanding customer service environment.
  • An Awareness of ITIL Best Practice.
  • A good understanding of the CLIENT'S organisation and how their role will interact
  • with other divisions
  • An interest in supporting CLIENT'S News and it's broadcast activities, showing a
  • demonstrable understanding of the pressures and demands of a fast-moving, news production environment.
  • Ability to empathise with staff working under difficult circumstances.
  • A commitment to maintaining high Support standards, and to providing an efficient and effective service.
  • Experience of supporting Apple MAC OSX in a Networked environment.
  • Audio/Video encoding & streaming knowledge.
  • Experience using Cool Edit Pro / Adobe audition.
  • Knowledge of CLIENT'S MyConnect or Cisco VPN Services.
  • Knowledge of CLIENT'S implementations of Jupiter / VCS Dira / Viz Rt / Weatherscape / Content Production System (CPS) systems.

If you would like to be considered, please send your CV to nithya.dhanakkodi@projectpeople.com

Project People is acting as an Employment Agency in relation to this vacancy.