IT Support/ Desktop Support

Internal IT Support/ Desktop Support

Location: Swords, Dublin

Contract: Initially 3 months, Possibility to extend.

Our Client is one of biggest IT solution and services provider in the Ireland, looking for Internal IT Support Engineer to work from Swords Office on contract basis. This is will be 5 days per week on site.

Role Purpose

Provides technical support activities as part of service delivery provision and/or projects deployment, including installation, troubleshooting, problem resolution and maintenance. Responds to customer questions regarding operation and malfunctions. Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction May be mobile or based on site at a customer building or campus. Works with little supervision and has limited specialisation or ability to work on a wider range of systems.

Key Accountabilities:

• Works within a team on a broad range of products or systems with limited supervision. Carries out first level diagnosis, resolves problems on a small set of products, with limited support to meet the Service Level agreement. Rebuilds operating system from instructions to meet the Service Level Agreement.
• Contributes to the definition of operational processes, (both internal and external) and dealing with customer escalated problems.
• Manages systems within Service Level Agreements, proposing improvements and implementing changes to meet service level requirements. Monitors performance through statistical reporting and analysis.
• Establishes working relationships with the customer and relevant operational units, at the appropriate technical level, to understand the requirements of the customer's business in order to deliver and enhance the service.
• Takes ownership for obtaining the information required to diagnose and resolve problems that are more complex.
• Acts as a team player being viewed by colleagues as a helpful member of the team.
• Understands the requirements of the customer's business, the scope of the contract and knows how issues impact the delivery of service.
• Stays up to date with new products, tools and techniques, encouraging their use within the business to promote continuous improvement of capability.

Please apply via this site in the first instance or send a CV with covering note to Rohit.Chavda@Projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.