IT Support Analyst

IT Support Analyst / First Line Support

Location: Reading, Berkshire

The Company

A leading car company in Reading, are hiring for an IT Support Analyst to join their team on an on-going contract however this could lead to a permanent role.

The prestige and family history, along with the engineering behind their brand, makes them one of the premier automotive companies in which to develop a career and they offer the opportunity to join their Group IT Team, as a Support Analyst.

Due to the nature of the role applicants must hold a full driving licence and have your own transport.

The Role

· Day to day hardware, software and application support.

· You will provide excellent customer experience and high quality IT support.

· You will have excellent verbal and written communication skills and the ability to interact professionally with a diverse group (executives, managers & subject matter experts) whilst providing an excellent customer experience.

· You will have technical experience in end user devices, Windows 7, 10 Client Operating systems , User Provisioning e.g. Active Directory , Networking (TCP/IP, WAN, LAN, VPN WLAN), Mobile Device management, MS Exchange, Lotus Notes databases, SCCM knowledge and end user device hardware/software troubleshooting experience

· You will also (ideally) be ITIL certified or have working knowledge of the best practice framework.

Working as part of the Group IT service support team on rota basis: Mon-Fri 08:00 - 16:30 / 09:30 -18:00. Sat: 09:00-11:00 (on-call). Managing support requests through Email, Helpdesk Portal, Helpline phone and direct walk in. Ensuring that assigned incidents, requests, phone calls or emails are logged within the helpdesk system in a clear, concise and professional manner, ensuring all the necessary details are accurately captured.

If you can demonstrate the skills and experience we are looking for and are looking for a challenging and rewarding career with a premium brand, then please apply now!

Project People is acting as an Employment Business in relation to this vacancy.