IT Service Desk Team Member - contract - Swords

IT Service Desk Team Member - Swords - 3 month initial contract

Job Description:

We are looking for enthusiastic individuals with a customer service and IT background, who are available to work a rota pattern between the hours of 08.00 - 18.00 Monday - Friday.

Key Responsibilities:

• Log incidents from phone calls and emails
• Diagnose and resolve problems first line where possible, escalating to appropriate groups where required.
• Work through Incidents and Service Requests to closure.
• Ad-hoc duties as required

Key Skills/Attributes:

• Good IT awareness preferably gained in a technical/call centre environment
• A good understanding of MSOffice products, PC/laptop hardware, Active Directory, browser products is desirable.
• Excellent verbal and written communication skills
• Client and solution focused, with analytical ability
• Able to work under pressure and manage his or her own work with limited supervision

Project People is acting as an Employment Business in relation to this vacancy.