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IT Service Desk Team Member - contract - Swords

Job Title: IT Service Desk Team Member - contract - Swords
Contract Type: Contract
Location: Swords, Dublin
Industry:
Salary: Negotiable
Start Date: ASAP
REF: CB - IT SD IRE_1602579194
Contact Name: Charles Bryan
Contact Email: charles.bryan@projectpeople.com
Job Published: about 2 months ago

Job Description

IT Service Desk Team Member - Swords - 3 month initial contract

Job Description:

We are looking for enthusiastic individuals with a customer service and IT background, who are available to work a rota pattern between the hours of 08.00 - 18.00 Monday - Friday.

Key Responsibilities:

  • Log incidents from phone calls and emails
  • Diagnose and resolve problems first line where possible, escalating to appropriate groups where required.
  • Work through Incidents and Service Requests to closure.
  • Ad-hoc duties as required

Key Skills/Attributes:

  • Good IT awareness preferably gained in a technical/call centre environment
  • A good understanding of MSOffice products, PC/laptop hardware, Active Directory, browser products is desirable.
  • Excellent verbal and written communication skills
  • Client and solution focused, with analytical ability
  • Able to work under pressure and manage his or her own work with limited supervision

Project People is acting as an Employment Business in relation to this vacancy.