Job Title: | IT Service Desk - 1st Line - 130 Euro p.d. |
Contract Type: | Contract |
Location: | Swords, Dublin |
Industry: | |
Salary: | €120 - €130 per day |
Start Date: | ASAP |
Duration: | 3 months |
REF: | RR-SD-SW_1602064469 |
Contact Name: | Richard Roberts |
Contact Email: | richard.roberts@projectpeople.com |
Job Published: | over 3 years ago |
Job Description
IT Service Desk Team Member
Swords/Home based during Covid
Euro 110-130 per day depending upon experience
We are recruiting for full time IT Service Desk team members in Swords. We are looking for enthusiastic individuals with a customer service and IT background, who are available to work a rota pattern between the hours of 08.00 - 18.00 Monday - Friday.
Key Responsibilities:
- Log incidents from phone calls and emails on the incident management system
- Diagnose and resolve problems first line where possible, escalating to appropriate groups where required.
- Monitoring of Service Desk incident and Service Request queues.
- Resolver Group and customer liaison to enable effective management of incidents.
- Work through Incidents and Service Requests to closure.
- Ad-hoc duties as required
Key Skills/Attributes:
- Must have good IT awareness preferably gained in a technical/call centre environment
- Displays a positive / can do attitude to customers and colleagues alike
- A good understanding of MS Office products, PC/laptop hardware, Active Directory, browser products is desirable.
- Proactive approach to problem solving.
- Excellent verbal and written communication skills
- Client and solution focused, with analytical ability
- Able to work under pressure and manage his or her own work with limited supervision
- Assertive and confident in own decision making ability
- High degree of accuracy and attention to detail
Project People is acting as an Employment Business in relation to this vacancy.
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