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IT Service Desk - 1st Line - 130 Euro p.d.

Job Title: IT Service Desk - 1st Line - 130 Euro p.d.
Contract Type: Contract
Location: Swords, Dublin
Industry:
Salary: €120 - €130 per day
Start Date: ASAP
Duration: 3 months
REF: RR-SD-SW_1602838886
Contact Name: Richard Roberts
Contact Email: richard.roberts@projectpeople.com
Job Published: 15 days ago

Job Description

IT Service Desk Team Member

Swords

Euro up to 130 per day depending upon experience

We are recruiting for full time IT Service Desk team members in Swords. We are looking for enthusiastic individuals with experience of First Line IT support , who are available to work a rota pattern between the hours of 08.00 - 18.00 Monday - Friday.

Key Responsibilities:

  • Log incidents from phone calls and emails on the incident management system
  • Diagnose and resolve problems first line where possible, escalating to appropriate groups where required.
  • Monitoring of Service Desk incident and Service Request queues.
  • Resolver Group and customer liaison to enable effective management of incidents.
  • Work through Incidents and Service Requests to closure.
  • Ad-hoc duties as required

Key Skills/Attributes:

  • Must have good IT support experience in a call centre environment
  • Displays a positive / can do attitude to customers and colleagues alike
  • A good understanding of MS Office products, PC/laptop hardware
  • Proactive approach to problem solving.
  • Excellent verbal and written communication skills
  • Client and solution focused, with analytical ability
  • Able to work under pressure and manage his or her own work with limited supervision
  • Assertive and confident in own decision making ability
  • High degree of accuracy and attention to detail

Candidates must have experience of First Line IT support in a call centre environment.

Project People is acting as an Employment Business in relation to this vacancy.