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IT Helpdesk Administrator - Security Cleared - Perm - Stevenage

Job Title: IT Helpdesk Administrator - Security Cleared - Perm - Stevenage
Contract Type: Permanent
Location: Stevenage, Hertfordshire
Industry:
Salary: Negotiable
REF: CB - P - HELPADMIN S_1569936606
Contact Name: Charles Bryan
Contact Email: charles.bryan@projectpeople.com
Job Published: 14 days ago

Job Description

IT Helpdesk Administrator - Security Cleared - Perm - Stevenage

This is an exciting permanent opportunity to work for a large growing company and use your skills in a technical environment where you can expect to receive good training and development

A national security clearance is required for this role but candidates not holding this level of clearance will be considered

Key Accountabilities

The roles primary focus is to triage incidents by either accepting them and sending them to the specialised groups or sending them back .
This role may require the incumbent to work the occasional (infrequent basis) shift work to satisfy a particular operational need.

Other responsibilities include:

  • Responsible for providing a high level of support.
  • Investigate service improvements and make recommendations based on these investigations.
  • Able to work in a team or on their own with very little supervision.
  • Escalates issues where required.

Candidate Requirements

  • Previous help desk experience preferred
  • Able to work 11am - 7pm
  • Candidate must be able to work in environment where SLA's are measured and often there are tight deadlines
  • A national security clearance is required for this role but candidates not holding this level of clearance will be considered

Project People is acting as an Employment Agency in relation to this vacancy.