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Infrastructure Delivery Manager

Job Title: Infrastructure Delivery Manager
Contract Type: Contract
Location: Milton Keynes, Buckinghamshire
Salary: Daily Rate
Start Date: ASAP
Duration: 6 Months
REF: FJS/LS/InfDelManNR_1555084711
Contact Name: Leanne Summers
Contact Email:
Job Published: 9 months ago

Job Description

Infrastructure Delivery Manager - Contract - Milton Keynes.

A global IT services company is searching for an Infrastructure Delivery Manager to join their team in Milton Keynes on a contract basis.

The Infrastructure Delivery Manager will support with customer demand and delivery management activities of hosting and co-location services.


  • Support the NRT Systems Infrastructure team in the management of demand and delivery of hosting and co-location services.
  • Work as part of an infrastructure architecture team, managing requests to be delivered to time, quotation and quality of delivery through various phases in a safe and environmentally responsible manner.
  • Monitor, analyse and report on infrastructure capacity and proactively highlights risks with hosting services capacity.
  • Monitor and report on infrastructure KPI in accordance with agreed OLA with Operations.
  • Ensure services and infrastructure are able to deliver the agreed capacity and performance targets in timely manner.
  • Coordinate planning meetings in accordance with hosting services delivery schedule.
  • Support infrastructure team with RAID management issues (risks, assumptions, issues and dependencies), including updating status on this.
  • Assist with managing hosting and co-location request, change requests and request fulfilment artefacts.
  • Assist with producing quotes and engaging with other teams for supply of hosting and co-location services.
  • Assist with continuous improvement of Centralised Infrastructure Delivery (CID) process.
  • Liaise with Project Management Team on hosting and co-location request management and delivery.
  • Liaise with other internal teams or 3rd party service providers on hosting and co-location request management and delivery.

Skills and Experience Required:

  • Strong understanding in Telecommunications Process Framework (TMF eTOM) and IT Service Management Framework (ITIL).
  • Excellent stakeholder engagement, management and communication skills.
  • Strong Experience in Service Delivery of Hosting and Infrastructure Services.
  • A team player and a self-starter with willingness to learn, challenge and get involved.
  • Proven track record of running an effective IT Availability, Capacity and Performance Management function.
  • Understanding in Compute, Storage and Network Infrastructure services is mandatory.
  • Experience with products like IBM SCCD, VMware vRealize Operations or similar are desirable.

To apply, please send your CV to

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