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Incident Manager

Job Title: Incident Manager
Contract Type: Contract
Location: Wiltshire, England
Industry:
Salary: Negotiable
REF: IA/UN/EM/009_1652376506
Contact Name: Uma Nidhi
Contact Email: Uma.Nidhi@projectpeople.com
Job Published: 11 days ago

Job Description

Incident Manager

Security Cleared

Permanent & Contract

**A national security clearance is required for this role but candidates not holding this level of clearance will be considered**

Leading Managed Services Provider in the Defence Sector require a Incident Manager to join their successful Practice.

The role will primarily involve monitoring and event management on our clients' live system. Applicants must have subject matter level knowledge of a Monitoring Solution with experience in any of the below technologies being highly advantageous

  •  SolarWinds (SAM, NTA, NPM, VMAN)
  •  Ipswitch WhatsUp Gold
  •  Microsoft System Center Operation Manager (SCOM)
  •  Riverbed (AppResponse, NetIM)
  •  BMC Truesight

The Event Management Services shall include:

 Raising and responding to Alerts, Events and Incidents, including handing off each of these to the relevant Resolver Group or service desk; Supporting the Authority to develop best practices (and if the Authority requests, implementing such practices) in relation to:

o Configuration of relevant systems with respect to Events and Alerts; and

o Activities which will result in the detection, notification, filtering and correlation of all Events and Alerts;

Your experience

  1. WINTEL monitoring
  2.  Network monitoring
  3.  Knowledge of SNMPv3, MIBs and O IDs
  4.  Network Traffic Analysis
  5.  3rd Line Support in either WINTEL or Networks would be an advantage
  6.  CCNA or other IT vendor certifications would be an advantage

If you are interested please apply via this ad in the first instance or send a CV with covering note to Uma.Nidhi@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.