Incident assurance Manager

Incident Assurance Manager

Contract

Reading /Hybrid

we are currently recruiting for a leading telecom company for an Incident Assurance Manager who is accountable for the governance of the E2E incident management process. This includes processing and coordination of appropriate and timely responses to incident reports, channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress towards service restoration.

Accountable for ensuring that incident management processes will work effectively across partners to minimize service impact and therefore only require minimal resource at the Service Assurance level. This will be enhanced through automation and workflows to ensure resolver groups receive incidents without intervention.

Experience

Essential:

• Extensive experience in a fast-paced Operations environment working within an ITIL framework with a solid understanding of the Incident Management process.
• Strong analytical capabilities, highly organised and excellent relationship managementskills.
• Energetic and pro-active with a "can-do" attitude.
• Experience of ITSM tool sets, preferably BMC Remedy.
• Proven ability to engage and communicate with senior stakeholders and support teamsacross any number of business functions.
• Rational and calm under pressure.

Desired:

• ITIL Qualifications.
• Degree Level Qualification.
• Experience of ICT / and or Mobile Network Technologies.

if interested in the role please send your CV to nithya.dhanakkodi@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.