Job Title: | Incident Assurance Manager |
Contract Type: | Permanent |
Location: | Berkshire, England |
Industry: | |
Salary: | Negotiable |
Start Date: | ASAP |
REF: | WM/INAM_1621668794 |
Contact Name: | Warren Moore |
Contact Email: | warren.moore@projectpeople.com |
Job Published: | almost 3 years ago |
Job Description
Incident Assurance Manager
Permanent
Remote initially - 2 days/week in Berkshire post-lockdown
A leading name within the telecoms space are currently recruiting for an Incident Assurance Manager to join their team.
Role Purpose
To relentlessly manage the delivery of Incident Assurance services by the supplier ecosystem to achieve agreed business outcomes and performance targets.
To manage and proactively drive Service Availability and Incident resolution and ticketing KPI's and quality against contractual obligations and industry benchmarks
To identify, contribute and manage efforts which will continuously improve the methodologies, processes, systems, controls, capabilities, and relationships required to deliver service availability and ticketing metrics including all related forums, communications, and governance control points proactively and reactively.
To work in concert with all levels in the supplier ecosystem to create a high performing, service-based organisation. To deputise for the Senior Incident Assurance Manager when required to ensure the successful running of the function.
Key responsibilities:
|
Skills/Experience
Technical understanding of Mobile Telecommunications system architecture Experience in Telecommunication Operations and/or/deployment Incident management and escalation management experience Ability to work in a highly pressurised environment Strong knowledge of the methodologies, processes and capabilities required to deliver best in class technical and business services. Experience working for a Network Operator or Telecoms Service Provider |
Project People is acting as an Employment Agency in relation to this vacancy.
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