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Incident Analyst - Flexible Working Availalble

Job Title: Incident Analyst - Flexible Working Availalble
Contract Type: Contract
Location: Reading, Berkshire
Salary: Negotiable
Start Date: ASAP
Duration: 6 Months +
REF: IAMC010_1531927494
Contact Name: Magdalena Chwedczuk
Contact Email:
Job Published: 11 months ago

Job Description

Incident Analyst - Flexible Working Available - Contract - Berkshire

Are you an Incident Analyst, who's looking for a new challenge that also offers flexibility to work from home? A well-known high profile telecommunications client based in Berkshire is looking for someone to join on an initial 6 month contract.

The main focus of this position will be to chase down current outstanding tickets as well as resolve existing ones in a timely manner. Please note this is not a hands on role, where you'll be resolving the tickets yourself.

Key responsibilities:

  • Ensuring the incidents are managed in a timely and efficient manner
  • Determining the priority of incident and escalating as necessary
  • Interpretation and analysing multiple data sources to produce solutions
  • Appointing time to most important priorities for the business and shareholders
  • Following the best practises and processes

Key requirements/ experience of:

  • Incident management and escalation management experience
  • Knowledge of network technology, telecommunications/ telecoms
  • Experience of BMC and IPCM tools
  • Ability to work under pressure
  • Customer and resolution focused mind set

Incident Analyst - Flexible Working Available - Contract - Berkshire

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