Head of Commercial

Role: Head of Commercial

Type: Permanent

Location: Reading (Hybrid)

We have an exciting opportunity with one of our telecom client's in Reading for Head of Commercial.

As Head of Commercial you'll be accountable for growing client's margin and customer base. You'll do this by defining and delivering Trading, Channel and Customer Value Management Strategies which meet the Brand goals. You'll also manage the performance and delivery of commercial outcomes across channels, as well as being directly responsible for the growth of our indirect and affiliate channels.

As part of the leadership team, you'll be expected to drive improvements and growth across the entire business, influencing the end to end success. It's an exciting and fast-moving role, where you'll play a key part in shaping company's future success.

Responsibilities

• Own, develop and manage the Trading, Channel and Customer Value Management strategies
• Take ownership of the performance management and set the targets to ensure the successful delivery of the commercial KPI's
• Create and deliver trading plans that align to the strategy
• Be responsible for all pricing and promotion activity
• Manage the growth of both Indirect and Affiliate channels
• Integrate new props and products into the portfolio, driving efficiencies and understanding impacts on current performance
• Ownership for all in-life propositions, and Propositions Partner Management
• Grow the value, retention and engagement of the customer base, ensuring data and insight capabilities are put at the centre of our decision making, maximising customers' value along the complete lifecycle.
• Be a significant contributor to the leadership team and a key member of the Wider Leadership Team
• Work closely with your counterparts to ensure successful delivery of the Multibrand strategy.

Experience:

• Proven leadership experience within a similar commercial position
• Solid experience in Trading, Distribution and Customer Value Management
• Strong Commercial Acumen.
• Experience of leading & collaborating with cross functional teams to deliver outcomes
• Excellent decision making, time management and prioritization capabilities.
• Proven experience of growing the customer base and driving core margin
• Be a strategic thinker with the ability to convert strategy into operational execution.
• Ability to demonstrate a drive for results within a pressurised environment to strict timelines.
• Appreciation of the customer, their needs and how to meet them
• An experienced People Leader able to galvanize others behind a vision, set clear direction, build, develop, and motivate a high performing team.
• Exceptional interpersonal, networking, negotiation, influencing, and communication skills are essential with evidence of a proactive approach and creditable outcomes
• Background preferable: telecoms, start-up / scale up digital business

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