Head of Commercial

Head of Commercial - Permanent - Reading

Our Client is on an unprecedented growth journey. In just under 4 years They have gone from being a start up to entering the next exciting phase of its journey as a scale up. Our mission is to bring fairness & transparency to the UK mobile market by being the connectivity brand that stands out for being simple & honest.

You will need to be resourceful, in a growth environment like ours, there's no time for politics or egos - so you'll be comfortable in cutting through ambiguity to get things done. Most of all though you are curious about what our customers want, and you're obsessed with making things smarter, simpler and easier for them.

As Head of Commercial, you'll be accountable for growing margin and customer base. You'll do this by defining and delivering Trading, Channel and Customer Value Management Strategies which meet our Brand goals. You will also manage the performance and delivery of commercial outcomes across all channels, as well as being directly responsible for the growth of our indirect and affiliate channels.

Responsibilities

• Own, develop and manage the Trading, Channel and Customer Value Management strategies
• Take ownership of the performance management and set the targets to ensure the successful delivery of the commercial KPI's
• Create and deliver trading plans that align to the strategy
• Be responsible for all pricing and promotion activity
• Manage the growth of both Indirect and Affiliate channels
• Integrate new props and products into the portfolio, driving efficiencies and understanding impacts on current performance
• Ownership for all in-life propositions, and Propositions Partner Management
• Grow the value, retention and engagement of customer base, ensuring data and insight capabilities are put at the centre of our decision making, maximising customers' value along the complete lifecycle.
• Be a significant contributor to the leadership team and a key member of the Wider Leadership Team
• Work closely with your counterparts to ensure successful delivery of the Multibrand strategy.

Experience:

• Proven leadership experience within a similar commercial position
• Solid experience in Trading, Distribution and Customer Value Management
• Strong Commercial Acumen.
• Experience of leading & collaborating with cross functional teams to deliver outcomes
• Excellent decision making, time management and prioritisation capabilities.
• Proven experience of growing the customer base and driving core margin
• Be a strategic thinker with the ability to convert strategy into operational execution.
• Ability to demonstrate a drive for results within a pressurised environment to strict timelines.
• Appreciation of the customer, their needs and how to meet them
• An experienced People Leader able to galvanise others behind a vision, set clear direction, build, develop, and motivate a high performing team.
• Exceptional interpersonal, networking, negotiation, influencing, and communication skills are essential with evidence of a proactive approach and creditable outcomes

Project People is acting as an Employment Agency in relation to this vacancy.