Job Title: | Hardware Technician |
Contract Type: | Contract |
Location: | Reading, Berkshire |
Industry: | |
Salary: | £11.13 - £18000 per annum |
Start Date: | ASAP |
Duration: | 6 months |
REF: | Porsche - KG_1622558310 |
Contact Name: | Kerrie Gaurd |
Contact Email: | Kerrie.Gaurd@projectpeople.com |
Job Published: | almost 3 years ago |
Job Description
Exciting new temporary position within a well know car dealership based in Reading for a Hardware Technician to provide excellent Customer Service and high quality IT Support.
Responsibilies:
- Manage and Maintain the Hardware Asset Database
- Manage Life-cycle replacement and device deployment
- Diagnose and resolve Hardware related issues
- Ensuring that assigned incidents, requests, phone calls or emails are logged within the help desk system when needed.
- Deliver an excellent Customer Service experience and agreed level of service to internal customers, in line with the Company's values.
- Manage, prioritise and respond promptly and effectively to assigned tickets, demonstrating & performing effective Incident Management disciplines - managing assigned task, incidents, changes, project tasks and activities through to satisfactory conclusion according to SLA targets
Experience and Qualifications:
- Ability to manage and organise themselves
- Good time management skills.
- Strong problem-solving skills, and attention to detail
- Minimum education of GCSE A to C grade in core subjects
- Hardware/Software troubleshooting and diagnostic skills
Project People is acting as an Employment Business in relation to this vacancy.