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GSM Support Engineer - 2G - 3G - London

Job Title: GSM Support Engineer - 2G - 3G - London
Contract Type: Permanent
Location: London, England
Salary: £45000 - £60000 per annum + Excellent Benefits
Start Date: ASAP
Duration: Permanent
REF: GSM Support_1585652447
Contact Name: Patrick McNamara
Contact Email:
Job Published: over 1 year ago

Job Description

GSM Support Engineer - 2G - 3G - Paddington - Permanent

Are you a GSM Support Engineer with excellent experience of supporting 2G and 3G Networks? If so, then please apply to a brand new permanent opportunity, working for a major global system integrator and supplier of end-to-end telecommunications solutions based in London.

As the GSM Support Enginner you will be involved in the following activities as part of your core responsibilities:

  • Use Tetra, GSM-R Core / NSS and Access/BSS expertise to deliver and support all related integration and acceptance tasks.
  • Coordinate Integration and Acceptance (I and A) activities for projects with involvement of different departments and teams
  • Creation, definition and review of test plans with the customer
  • Execution of test cases with the customer or independent engineers at the customer location
  • Create and track/report/close trouble tickets opened during testing or maintenance.
  • Closely work with other Transportation teams including Product Support and R&D specialist engineers and external suppliers (OEM) to ensure that tickets are resolved within the shortest possible timeframe and at least within the defined SLAs
  • Communicate progress and technical solutions to the customer.
  • Participate in 24/7 support rotation.

To be successful you will ideally have:

  • Experience using GSM, 2G, 3G - (GSM-R experience is not necessary but would be highly valued)
  • Comfortable resolving tickets
  • Able to work in 24/7 rotation (roughly 1 week in 5)
  • Well organized, self-motivated and structured with effective communication skills, you are a solution finder with attention to details. Possess a strong technical acumen with excellent analytical skills.
  • Capable to work on GSM(-R) / Tetra cases and drive them to resolution
  • Experience of any of the following would be an advantage; Tetra, GSM/GSM-R Access/BSS (BSC/TCU, RNC, Node-B, BTS, OMCR), OAM (OMCR, CNMS), Core/NSS (MSC, MGW, HLR, IN/SCP, SMSC & STP) networks and related signalling/protocols
  • Excellent customer facing experience.
  • Full Driving Licence

This role represents an excellent opportunity for the right candidate, offering a competitive salary and benefits together with a fantastic working environment and the chance to grow alongside one of the worlds most exciting end-to-end telecommunications solutions providfors.

If this position looks like a good match for you, please apply. Alternatively you can contact Patrick McNamara at Project People Ltd to discuss the role in more detail on 07877840020 or e-mail on:

Project People is acting as an Employment Agency in relation to this vacancy.