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Fixed Defect at Site Coordinator (m/f) - Hannover - Germany

Job Title: Fixed Defect at Site Coordinator (m/f) - Hannover - Germany
Contract Type: Contract
Location: Hannover (30165), Niedersachsen
Industry:
Salary: Negotiable
Start Date: ASAP
Duration: 3 Months+
REF: PP/FDaS/C/CL_1495619650
Contact Name: Clara Lauer
Contact Email: clara.lauer@projectpeople.com
Job Published: 5 months ago

Job Description

Fixed Defect at Site Coordinator (m/f) - 3 month+ - Hannover region (Germany)

Fixed Defect at Site Coordinator (m/f) - 3 month+ - Hannover region (Germany)

Exciting new opportunity for a FDaS Coordinator to join a mobile telecommunications company on a 3 month initial contract in Hannover (Germany).

Job description:

  • Meetings with Partner and customer on process defined meetings and escalations
  • Partner engagement to make sure partner are delivering accordingly, by weekly meetings
  • Monitoring status Milestones in customer databases
  • Deliver on time and quality, by tracking all milestones and synchronising the reporting with defined partner and customers
  • Coordination and execution of the work towards defined partners
  • Internal alignment with all client departments involved
  • Process delivery according to WLA , Process Flow and KPIs

Skills required:

  • strong knowledge of TTWOS (Remedy BMC), experience in ticketing process
  • good knowledge of Saperion (archiving post-incident documentation)
  • good knowledge of PPLUS (data base with Mile Stones, dates)
  • MS Office practical knowledge, Excel reporting, formulas
  • fluent written and spoken German language skills

Please note due to the volume of applications we receive it is unfortunately not always possible to respond to every application.

Project People is acting as an Employment Business in relation to this vacancy.