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First Line Support / Support Analyst- On-going Long Term role

Job Title: First Line Support / Support Analyst- On-going Long Term role
Contract Type: Contract
Location: Reading, Berkshire
Industry:
Salary: £20000 - £25000 per annum
Start Date: ASAP
REF: Reading/01_1557395804
Contact Name: Nancy Pottinger
Contact Email: nancy.pottinger@projectpeople.com
Job Published: 4 months ago

Job Description

First Line Support / Support Analyst- On-going Long Term Contract

trouble shooting - helpline - help desk - support team - product support - customer care - 1st line support - 1st line service - first line support engineer - IT analyst

Location: Calcot, Reading, Berkshire

Salary: 20-25K per annum

Hours: Mon-Fri 08:00 - 16:30 / 09:30 -18:00. Sat: 09:00-11:00 (on-call one in every 3/4 Saturday's on an average basis)

The Company

A Leading Car Company in Reading, are hiring for a First Line Support Engineer/Support Analyst to join their team on an on-going long term contract.

The prestige and family history, along with the engineering behind their brand, makes them one of the premier automotive companies in which to develop a career and they offer the opportunity to join their Group IT Team, as a Support Analyst.

Due to the nature of the role applicants must hold a full driving licence and have your own transport.

The Role

You will be responsible for managing support requests through Email, Helpdesk Portal, Helpline phone and direct walk in. Ensuring that assigned incidents, requests, phone calls or emails are logged within the helpdesk system in a clear, concise and professional manner, ensuring all the necessary details are accurately captured.

Working on a rota basis: Mon-Fri 08:00 - 16:30 / 09:30 -18:00. Sat: 09:00-11:00 (on-call 1 in every 4 Saturdays).

  • You will have previous experience within first line support.
  • Day to day hardware, software and application support.
  • You will provide excellent customer experience and high quality IT support.
  • You will have excellent verbal and written communication skills and the ability to interact professionally with a diverse group (executives, managers & subject matter experts) whilst providing an excellent customer experience.

If you can demonstrate the skills and experience we are looking for and are looking for a challenging and rewarding career with a premium brand, then please apply now!

Project People is acting as an Employment Business in relation to this vacancy.