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First Line Support Agent

Job Title: First Line Support Agent
Contract Type: Contract
Location: Bracknell, Berkshire
Industry:
Salary: Negotiable
Start Date: ASAP
Duration: Ongoing
REF: FJS-C-KG-FLS_1622027648
Contact Name: Kerrie Gaurd
Contact Email: Kerrie.Gaurd@projectpeople.com
Job Published: 7 months ago

Job Description

Fujitsu's Service Desk supports around 250,000 Ministry of Defence users globally 24 x 7, for fault reporting and providing end-to-end operational service. We are looking for reliable and enthusiastic customer service agents to join our expanding team and kick start their career in IT.

As a First Line Agent at Fujitsu you will be a key team member responsible for taking support calls as well as using the live web chat function to resolve IT queries therefore candidates are required to have excellent communication and customer service skills.

Fujitsu provide full training for the role but candidates should have the following skills and experience:

  • Basic knowledge of Office 365, Outlook and general IT plus Mobile devices
  • Good understanding of customer service and relationships
  • Drive and determination
  • Tolerant
  • Excellent time management
  • Has a flexible approach and works well under pressure

What we offer

You will begin on a pay rate of £9.50 which will go up to £10.19 once you have submitted a clearance form. This is easily submitted prior to starting the role.

Normal working hours are on an 8 hour shift basis working anytime between 7am and 7pm on weekdays and weekends (weekends & bank holidays are on an occasional basis, with individuals working around one weekend in 8 as a guide)

Project People is acting as an Employment Business in relation to this vacancy.