First Line Support

Project People are currently looking for a First Line Support to join a leading telecoms business based in Reading.

This role will support the organisation by being responsible for responding to all incidents and requests that come into the IT Service Desk.

Your responsibilities as First Line Support will include;

• To maintain the stock of spare hardware in line with the needs of the business, ensuring where breakages occur, that these are actioned accordingly.
• To issue & maintain Laptop and peripheral devices as appropriate.
• To cover for the IT admin person when necessary to provide access to Shareholder systems as appropriate, renewing RSA Tokens where required. To do the same for internal systems.
• Support of the system architecture through proactive daily monitoring of the Service Desk system, and managing resolutions of customer reported trouble tickets, either directly, via third party support channels, or escalating within the team, to ensure business users have the tools to do their job.
• Ensure all systems have a suitable backup routine and monitor success of all backups. When required implement the business continuity plan to ensure compliance with the companies BSI standards.

The ideal First Line Support will have;

• Extensive experience of First line IT support.
• Strong experience of Microsoft Desktop support.
• Strong analytical skills that enable comprehension and resolution of complex business and technical issues.
• Advanced working knowledge of Windows 8.1 and Windows 10 operating systems.
• Intermediate knowledge of Office365.
• Attention to detail and customer focus.
• Basic awareness of Microsoft Visual studio applications.

If you are interested in the opportunity and you feel that you possess the required skills, please apply for the position now or contact tom.irvine@projectpeople.com for more information!

Project People is acting as an Employment Agency in relation to this vacancy.