Field Resource Controller

Field Resource Controller

Role Purpose

The role holder will assist with administrative duties in a business support team or area. They will ensure that problem and queries are resolved in a timely and efficient manner. The role holder will have a good working knowledge of the area that they work in and the tools and processes used in their daily work.

Key Accountabilities

• Support. Provides support for a business area or team.
• Analysis and diagnosing problems or issues. Resolves basic problems and issues to a satisfactory outcome and escalates more complex queries and requests.
• Working for others. Liaises with own business area or team and may have some contact outside of direct working area.
• Planning, organizing and monitoring work. Able to prioritize own tasks to achieve targets and deadlines.
• Storing and reporting information. Maintains accurate data relevant to the job and is able to produce basic reports as required.
• Communication. Clear and accurate written and oral communication.
• Standards. Operates processes, standards and practices for the business area or team.
• Personal Development. Takes the initiative to extend own knowledge in order contribute to the team and develop.

Key Performance Indicators

• Meets performance goals as set
• Personal development plan kept up to date
• Strategic goals and targets are met
• Timely resolutions of problems or issues.
• Team contribution, quality of work presented to agreed requirements.
• Good time management.
• Quality and accuracy of data - input and output.
• Effective communication and contribution to the team deliverables.
• Agreed standard of measurement.
• Team contribution and contribution to team deliverables.
• Up to date skills are maintained

Project People is acting as an Employment Business in relation to this vacancy.