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Field Resource Controller

Job Title: Field Resource Controller
Contract Type: Contract
Location: Bracknell, Berkshire
Industry:
Salary: Negotiable
Start Date: ASAP
Duration: 6 Months
REF: FJ - FRC_1654620541
Contact Name: Christine Mclaren
Contact Email: Christine.Mclaren@projectpeople.com
Job Published: 21 days ago

Job Description

Field Resource Controller

We are looking for a Field resource controller to Support & augment the existing Shared Service for our client. The role will involve:


* Incident Management: Incident logging, triage and assignment on both the CA Service Desk (CASD) HPSM9 Excel and Manage the Incident to resolution in conjunction with the 3rd parties, keeping the Service Desk record in all Toolsets updated in accordance with agreed Work Instructions.

Your experience:


* Experience in incident resolution and/or system management of secure IT infrastructures
* Experience in Customer Service environment - liaison with customers scheduling engineering attendances
* Experience in scheduling/diary management
* Experience dealing with 3rd parts suppliers
* Experience and confident in use of MS Office programs

Project People is acting as an Employment Business in relation to this vacancy.