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Digital Customer Lifecyle Management Consultant - Contract

Job Title: Digital Customer Lifecyle Management Consultant - Contract
Contract Type: Contract
Location: Berkshire, England
Industry:
Salary: Negotiable
Start Date: ASAP
REF: PP/C/DCLM/FC_1502383558
Contact Name: Fred Cope
Contact Email: fred.cope@projectpeople.com
Job Published: 2 months ago

Job Description

Digital Customer Lifecyle Management Consultant - Offers & Rewards - Contract - Berkshire

Leading telecoms company are seeking an experienced Customer Life Cycle Management Consultant to join their team in Berkshire.

They are looking for someone who has a background with retaining customers for a loyalty/rewards mobile app across multiple areas such as push notifications, SMS, Emails etc.

  • Accountable for driving the app customer life cycle engagement and re-engagement through a CLM strategy to increase retention rates
  • Own the strategy, plan, execution and optimisation of plans across SMS, Email, push notifications
  • A/B tests differing variants of communications, offers, win back to achieve the optimal retention rate

Ideal Candidate must have/be:

  • data driven, customer life cycle marketer
  • A strong analytical or insight background, with an ability to look at data from a multitude of different angles.
  • A strong collaborator, brilliant at cross-functional working and influencing
  • Experience of driving engagement and re-engagement with digital products, services and brands.
  • Experience of using Swrve as a digital CLM tool is a strong benefit to the application but work with similar tool considered.

Please apply via this site in the first instance or send a CV with covering note to Fred.Cope@Projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.