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Digital Content Writer - Copywriter

Job Title: Digital Content Writer - Copywriter
Contract Type: Permanent
Location: South East England, England
Industry:
Salary: Negotiable
Start Date: A.S.A.P
Duration: Permanent
REF: AC/023345_1501257841
Contact Name: Amanda Cager
Contact Email: amanda.cager@projectpeople.com
Job Published: 3 months ago

Job Description

This position is working for a high profile company within a telecoms environment and require this person to have on line/customer facing copywriting experience. You will require a flexible approach to work in an ever changing environment and open to learning new skills. Also considered could be someone who has been a Customer Service Team Leader within a large company and who has some writing/copywriting experience or a relevant degree.

What will the role involve:

  • Creating customer support content for multichannel platforms.
  • Applying project management principles and leading meetings, gathering requirements, and challenging a diverse group of stakeholders, with the goal of ensuring our content provides the best possible customer experience.
  • Applying a combination of data analysis, user research and content audits to make content decisions and drive continuous improvements in the knowledge base.
  • Working within virtual teams adhering to Agile principles, and creating cross-functional content that improves the customer experience and the impression of this brand.
  • Ensuring content is in line with brand guidelines, and helping to meet stated goals of being the best loved brand.
  • Deputising and supporting the Senior Support Content Manager in helping to define and achieve the onward approach of the content team.

Please contact or send your CV to Amanda Cager - Amanda.cager@projectpeople.com - 01189 285550.

Project People is acting as an Employment Agency in relation to this vacancy.