DevOps Support Team Lead - Basingstoke - Security Cleared, Perm

DevOps Support Team Lead - Basingstoke - Security Cleared - Permanent

A national security clearance is required for this role but candidates not holding this level of clearance will be considered

This is an excellent opportunity to join a fast growing company who are working with cutting edge technologies to provide the best service possible

We are looking for a team leader for a 3rd line support team, supporting a set of Kubernetes platforms deployed on physical infrastructure in highly secure data centres.

The team leader will be expected to be technically competent on the technology and to be able to work independently, but needs to manage the team to provide an excellent service to the customer.

Key Responsibilities / Accountabilities

• Lead level 3 support team
• Respond to incidents raised via Service Desk
• Keep systems up to date to appropriate level of patching
• Accountable for the availability of the system
• Follow defined Service Management processes
• Escalate service requests and issues appropriately
• Proactive system improvements to prevent issues
• Liaise with customer to agree priorities
• Maintain documentation
• Comfortable providing out of hours support on rotational basis
• Upskill and mentor team members

Essential Skills -

• Hands-On admin experience with Docker, Kubernetes, Linux (CoreOS, Centos, Ubuntu)
• Worked in support of on-premise infrastructure
• Troubleshooting skills
• Bash scripting
• Version control with Git
• Team assignments management

Desirable skills -

• Working knowledge on any Service Management tool (SNow, Microsoft Service Manager)
• Assess and communicate risks based on complexity, resource and timeline constraints.
• Familiarity with ITIL
• Familiarity with CI/CD concepts and tools
• Knowledge of Open Source dynamics
• Knowledge of ELK

Project People is acting as an Employment Agency in relation to this vacancy.