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Desktop/Deskside/2nd Line Support Engineer (Windows/Office 365)

Job Title: Desktop/Deskside/2nd Line Support Engineer (Windows/Office 365)
Contract Type: Contract
Location: Poole, Dorset
Industry:
Salary: Negotiable
Start Date: ASAP
Duration: Initial 12mnth
REF: FJS-C-PooleSuppo_AD_1573746467
Contact Name: Alice Davis
Contact Email: alice.davis@projectpeople.com
Job Published: 23 days ago

Job Description

Desktop/Deskside/2nd Line Support Engineer (Office 365/Windows 7/10) is urgently required by our Global IT Services Client for an initial 12-month contract to be based in Poole.

You will be responsible for providing on-site desktop support for technical infrastructure to 50+ end users at customer site in Poole; advising and assisting users in solving problems related to software, hardware, networks and peripherals using available technology.

Key Responsibilities

  • Hardware & software break fix including IMAC services
  • Software and system fault diagnosis, analysis and fix.
  • Case management of incidents via Customer ServiceNow in line with SLA's
  • Hands and eyes diagnosis for remote network team
  • Liaising with other teams or vendors to resolution
  • Assisting with projects as they arise (network device refreshes etc)
  • Proactively keep customer updated with problem status at all times
  • Identifying and reporting risks in accordance with guidelines
  • Manage the refresh of customer laptops after the lease period
  • Comply with Asset Management policies

Key Skills

  • PC/Desktop support knowledge including Windows 7/10 & Office 365
  • Excellent communication and people skills
  • Experience in providing remote support and using remote desktop tools
  • A good understanding of networking and network infrastructure (WAP's, switches)
  • Good knowledge of laptop hardware
  • Administering Windows shares and file permissions

This is an urgent requirement; please apply as soon as possible if you would like to be considered.

Project People is acting as an Employment Business in relation to this vacancy.