Job Title: | Desktop/Deskside/2nd Line Support Engineer (Windows/Office 365) |
Contract Type: | Contract |
Location: | Poole, Dorset |
Industry: | |
Salary: | Negotiable |
Start Date: | ASAP |
Duration: | Initial 12mnth |
REF: | FJS-C-PooleSuppo_AD_1573746467 |
Contact Name: | Alice Davis |
Contact Email: | alice.davis@projectpeople.com |
Job Published: | over 4 years ago |
Job Description
Desktop/Deskside/2nd Line Support Engineer (Office 365/Windows 7/10) is urgently required by our Global IT Services Client for an initial 12-month contract to be based in Poole.
You will be responsible for providing on-site desktop support for technical infrastructure to 50+ end users at customer site in Poole; advising and assisting users in solving problems related to software, hardware, networks and peripherals using available technology.
Key Responsibilities
- Hardware & software break fix including IMAC services
- Software and system fault diagnosis, analysis and fix.
- Case management of incidents via Customer ServiceNow in line with SLA's
- Hands and eyes diagnosis for remote network team
- Liaising with other teams or vendors to resolution
- Assisting with projects as they arise (network device refreshes etc)
- Proactively keep customer updated with problem status at all times
- Identifying and reporting risks in accordance with guidelines
- Manage the refresh of customer laptops after the lease period
- Comply with Asset Management policies
Key Skills
- PC/Desktop support knowledge including Windows 7/10 & Office 365
- Excellent communication and people skills
- Experience in providing remote support and using remote desktop tools
- A good understanding of networking and network infrastructure (WAP's, switches)
- Good knowledge of laptop hardware
- Administering Windows shares and file permissions
This is an urgent requirement; please apply as soon as possible if you would like to be considered.
Project People is acting as an Employment Business in relation to this vacancy.
SIMILAR ROLES
-
First Line Support Agent
Location: Bracknell
Salary: Negotiable
-
3rd Line WAN Network Support & Project Engineer
Location: Solihull
Salary: Negotiable
-
1st Line Technical Support Agent
Location: Bracknell
Salary: Negotiable
-
Integration Engineer
Location: Hampshire
Salary: Negotiable
-
Network Engineer
Location: Hampshire
Salary: Negotiable
-
DEVOPS ENGINEER - CONTRACT - ONSITE BASINGSTOKE
Location: Basingstoke
Salary: Negotiable