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Desktop 2nd Line Support Engineer (Security Cleared)

Job Title: Desktop 2nd Line Support Engineer (Security Cleared)
Contract Type: Contract
Location: Oxford, Oxfordshire
Salary: Daily Rate
Start Date: ASAP
Duration: 5 months +
REF: FJS/LS/2ndSup/Oxf_1578911773
Contact Name: Leanne Summers
Contact Email:
Job Published: 9 months ago

Job Description

Desktop 2nd Line Support Engineer (Security Cleared) - Oxford - Contract.

A global IT services company is searching for a Desktop 2nd Line Support Engineer to join their team on a contract basis in Oxford.

A national security clearance is required for this role but candidates not holding this level of clearance will be considered.


The successful candidate will be responsible for managing fault calls, service requests and planned changes, VOIP telephony support, High level AV support, VIP Support, Smart-Hands support and manning the a 'TechDeck'. (PC/Laptop builds, OS configuration, AD administration, some hardware repair) Windows 10 . This position will require an engineer capable of building key relationships with end users, including VIP/Executives/Senior Management and their support staff. Call management. Some project work may be required.

Skills and Experience Required:

  • Strong organisational and admin skills
  • Attention to detail
  • Deskside capabilities
  • Stock control
  • Office 365
  • Windows 10 experience - desirable
  • Documentation creation - desirable
  • AV knowledge and experience - desirable

To apply, please send your CV to

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